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The client provides management consultancy services, book-keeping services

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The Idea The idea
Implementation of a Customer Relationship Management (CRM) system.
   
The Client The client
The client provides management consultancy services, book-keeping services, selling, implementing and training of accounting software for MYOB and QnE. They also provide IT Solutions, which can be incorporated with any company's accountings and business systems.
 
The Business Challenge The business challenge
  1. With the previously used method of managing customer data, customer needs were not easy to gauge.
  2. Lack of proper data led to inability of management to make informed decisions in relation to customer relationships.
  3. Customer records were not organised and maintained well.
  4. Performance was not measured accurately; therefore, scope for improvement was limited.
  5. Improvement of customer satisfaction and retention was minimum due to lack of clarity on customer data.
  6. Collection and organisation of vital data was not done uniformly. Thus transferring data to other departments led to errors.
  7. Wastage of time occurred due to lengthy manual processes including scheduling and setting appointments with customers.
  8. Enhancement of service delivery was limited leading to customer dissatisfaction.
 
The Solution The solution
Tigernix proposed the implementation of a Customer Relationship Management (CRM) system.
 
Business Benefits Business Benefits
  1. The CRM software addresses customer needs when using online or Web based applications.
  2. It enables businesses to make informed decisions using intelligence reaped from customers.
  3. It provides records of work in progress and reporting on customer service functions.
  4. It helps the organization manage customer performance and takes steps to improve performance.
  5. It enables organizations to forecast customer response rates and retention.
  6. It allows managers to collect and organize customer information and disburse to appropriate departments like marketing or sales.
  7. It helps organizations schedule environments that enable better customer service delivery.
  8. It allows organization to create closer and more intimate customer relationships.
  9. It builds greater overall customer satisfaction and loyalty, which in turn boosts customer retention.
  10. It helps manage sales force functions and eliminates time wasting tasks including scheduling and setting appointments with customers.
  11. It allows sales and marketing teams to collect customer information and plan enhancements of service delivery.
  12. It enables a central resource for business communications regarding customer transactions.
 


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Client Testimonial

  • ACTIV360 Pte Ltd
    We never thought that a Customer Relationship Management system could change the way we ran our business. It did! The Tigernix CRM has features that takes care of all our business needs and spans...More
    Ms. Lina Ho (Sales & Marketing Director)
    ACTIV360 Pte Ltd.
  • Larkspur Technology, Inc.
    Tigernix’s User Interface design is sure to help us reach a larger and broader audience for our services. The designs exceeded our expectations...More
    Mr. Shrini Keskar (Vice President - Global Operations)
    Larkspur Technology, Inc.
  • Tevo Asia Pacific Pte. Ltd
    We are glad to have chosen Tigernix for providing us a Content Management System and integrated e-commerce. We are pleased with the site and all its in-built features. The quality and functionality are...More
    Mr. Eric Ho (Managing Director)
    Tevo Asia Pacific Pte. Ltd.
  • Maxmega Electronics Pte Ltd
    Our site is loaded with useful features now. Thanks to Tigernix CMS. It’s so easy to manage content these days and it’s not bound by geography or time...More
    Mr. Alyson Ong (General Manager)
    Maxmega Electronics Pte Ltd
  • Alcan Alucobond, Malaysia.
    We are thoroughly impressed with Tigernix’s complete Content Management System. The team was very proactive and forthcoming in implementing a system...More
    Mr. Stefan Gisin -Technical Sales and Marketing Manager Asia Pacific,
    Alcan Alucobond, Malaysia.

  • SpeedB Pte Ltd
    Tigernix not only provided good customer service but also offered us an excellent CRM system. It caters to all our marketing and sales force...More
    Mr. Sherwin Tng (Chief Operations Officer)
    SpeedB Pte Ltd.
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About Us Case Studies Customer Relationship Management (CRM) The client provides management consultancy services, book-keeping services