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The client offers a select range of high quality products

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The Idea The idea
Implementation of a Customer Relationship Management (CRM) system.
The Client The client
The client offers a select range of high quality products, which guarantee superb sonic performance and long-term reliability through the implementation of world-class audio engineering solutions.
The Business Challenge The business challenge
  1. With the previously used method of managing customer data, customer needs were not addressed.
  2. Analysis of customer data was not done accurately, thus informed decision could not be taken confidently by the management.
  3. Customer records were not organised and maintained well.
  4. Performance was not measured accurately; therefore scope for improvement was limited.
  5. Improvement of customer satisfaction and retention was minimum due to lack of clarity on customer data.
  6. Collection and organisation of vital data was not done uniformly. Thus transferring data to other departments led to errors.
  7. Wastage of time occurred due to lengthy manual processes including scheduling and setting appointments with customers.
  8. Enhancement of service delivery was limited leading to customer dissatisfaction.
The Solution The solution
Tigernix proposed the implementation of a Customer Relationship Management (CRM) system.
Business Benefits Business Benefits
  1. The online web based CRM software addresses the customers' entire needs.
  2. It helps make informed and solid small business decisions, through customer-centric intelligence.
  3. It manages and improves performance in customer-facing applications, helping the client focus their analytical attention on the customer.
  4. It records work in progress.
  5. It decreases client attrition rate.
  6. It allows management to forecast predictable outcomes.
  7. It is a central repository for pertinent small business communications.
  8. It is accessible from anywhere the Internet is available.
  9. It helps schedule production environments and enables just in time inventory.
  10. It logs client queries, complaints and feedback.
  11. It gathers customer information that is invaluable to the marketing departments to plan future enhancements to products and services.
  12. It helps forge a closer relationship with clients and creates an intimate approach.
  13. It enables customer centric strategies.
  14. It keeps sales force on track, eliminating tasks or appointments falling through the cracks.
  15. It builds customer satisfaction, customer loyalty, and customer retention.

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Client Testimonial

  • SpeedB Pte Ltd
    Tigernix not only provided good customer service but also offered us an excellent CRM system. It caters to all our marketing and sales force...More
    Mr. Sherwin Tng (Chief Operations Officer)
    SpeedB Pte Ltd.
  • ACTIV360 Pte Ltd
    We never thought that a Customer Relationship Management system could change the way we ran our business. It did! The Tigernix CRM has features that takes care of all our business needs and spans...More
    Ms. Lina Ho (Sales & Marketing Director)
    ACTIV360 Pte Ltd.
  • Tevo Asia Pacific Pte. Ltd
    We are glad to have chosen Tigernix for providing us a Content Management System and integrated e-commerce. We are pleased with the site and all its in-built features. The quality and functionality are...More
    Mr. Eric Ho (Managing Director)
    Tevo Asia Pacific Pte. Ltd.
  • Maxmega Electronics Pte Ltd
    Our site is loaded with useful features now. Thanks to Tigernix CMS. It’s so easy to manage content these days and it’s not bound by geography or time...More
    Mr. Alyson Ong (General Manager)
    Maxmega Electronics Pte Ltd
  • Larkspur Technology, Inc.
    Tigernix’s User Interface design is sure to help us reach a larger and broader audience for our services. The designs exceeded our expectations...More
    Mr. Shrini Keskar (Vice President - Global Operations)
    Larkspur Technology, Inc.
  • Alcan Alucobond, Malaysia.
    We are thoroughly impressed with Tigernix’s complete Content Management System. The team was very proactive and forthcoming in implementing a system...More
    Mr. Stefan Gisin -Technical Sales and Marketing Manager Asia Pacific,
    Alcan Alucobond, Malaysia.

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About Us Case Studies Customer Relationship Management (CRM) The client offers a select range of high quality products