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The client is a leading and rapidly expanding accounting and business advisory group

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The Idea The idea

Implementation of a Customer Relationship Management (CRM) system.

   
The Client The client
The client is a leading and rapidly expanding accounting and business advisory group based in Malaysia. They provide a comprehensive suite of services to guide start-ups, small businesses and multi-national corporations at each stage of development and are in the best position to partner companies in the US and Europe looking to expand their footprint in the rapidly developing Asia Pacific economies.
 
The Business Challenge The business challenge
  1. Customer data was maintained haphazardly.
  2. Organization-wide data sharing was not possible.
  3. Each customer related function became a costly affair given the number of manual processes involved and the time taken to complete each of them.
  4. Centralized customer interaction was not possible.
  5. Customer satisfaction and retention was not maximised.
 
The Solution The solution
Tigernix proposed the implementation of a Customer Relationship Management (CRM) system.
 
Business Benefits Business Benefits
  1. The CRM software provides a 360-degree view of business.
  2. It offers an organizational-level data sharing.
  3. It reduces cost on customer acquisition.
  4. Centralized customer interaction is possible.
  5. There is significant improvement in customer support.
  6. It results in increased customer satisfaction.
  7. High rate of customer retention is possible.
  8. It boosts new business.
  9. It increases revenue at low cost.
 


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Client Testimonial

  • Alcan Alucobond, Malaysia.
    We are thoroughly impressed with Tigernix’s complete Content Management System. The team was very proactive and forthcoming in implementing a system...More
    Mr. Stefan Gisin -Technical Sales and Marketing Manager Asia Pacific,
    Alcan Alucobond, Malaysia.

  • ACTIV360 Pte Ltd
    We never thought that a Customer Relationship Management system could change the way we ran our business. It did! The Tigernix CRM has features that takes care of all our business needs and spans...More
    Ms. Lina Ho (Sales & Marketing Director)
    ACTIV360 Pte Ltd.
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    Mr. Shrini Keskar (Vice President - Global Operations)
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    Mr. Alyson Ong (General Manager)
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    Mr. Eric Ho (Managing Director)
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  • SpeedB Pte Ltd
    Tigernix not only provided good customer service but also offered us an excellent CRM system. It caters to all our marketing and sales force...More
    Mr. Sherwin Tng (Chief Operations Officer)
    SpeedB Pte Ltd.
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About Us Case Studies Customer Relationship Management (CRM) The client is a leading and rapidly expanding accounting and business advisory group