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Malaysia CRM for School/Education

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TigernixSMS is a Malaysia based School Management System with CRM for School/Education program that allows you to manage the relationship of all the touch points with your school, students, staff and parents. The system captures all the communication and give the management a holistic view of the areas of concerns by all the parties. This CRM is specially designed to cater for the school administration management. It it fully integrated with the rest of the modules.

The system consists of the following software features:

CRM for School/Education

  • Student, Parent, Staff, Trainer communication management
  • Help Desk functions
  • Management of student request
  • Planning of tasks
  • Follow-up of parent, trainer, student request

Salesforce management for corporate

  • Estimation of costs and incomes
  • Follow-up of opportunities by parents, by sector...
  • Planning, control and scheduling of meetings.
  • Numerous filters possible for search and database analysis
  • Simple re-allotment of opportunities(to commercial, to another service, in the line)
  • Integrated alerts systems like emails or sms
  • Events history
  • Management of attached documents
  • Possible integration with the web forms Integration through XMLRPC

Web-based CRM Help desk

  • Follow-up and allotment of requests
  • Classification of problems
  • Centralized events in the partners chart.
  • Control of working hours
  • History of interventions

Segmentations

  • Hierarchical classification of parents with their heritage of rights.
  • Manual and/ or automatic classification.
  • Automated segmentation based on 3 criterion; events or state of mind.

School Communication

  • Mailing tool
  • Automatic sending of SMS
  • Mass-mailing system

The events

  • Automated or manual trainee/student events
  • Parameterizing events
  • Search and filters on the events
  • Subscription management tool
  • “Audit Trail” module to control user's action by resource or group.

Contracts

  • System for student contract management
  • Flexible price list for corporate customers

Partners

  • Centralized management of all the contacts: parents,children, supplier, prospect, employees....
  • Contact's address book of contacts
  • Hierarchical structure of companies
  • Complex relation module between the partners

Productivity

  • Analysis module for user's productivity; encodings, sales, meetings,...

Draft invoice

  • Drafting of developed module, bill of quantities
  • Parametrization of paragraphs

Multi's

  • Multi-company ,groups, users
  • Multi-lingual
  • Multiple communication facility

Ergonomy

  • Quick zoom
  • Click and relate function for easy navigation
  • Auto-completion of fields
  • Partner's preference management system

Integration

  • Integration of events from mails (pop)
  • Integration with Outlook (iCAL)
  • Import / Export through Excel of nomadic scripts
  • Estimate in PDF or Word (MS or OpenOffice) for modification
  • Complete integration with the other modules; HR, management of projects and tasks, sales and purchases

School Administration Report

  • Sales pipeline (prevision of sales and future costs)
  • Daily or monthly sales, accumulated or non accumulated
  • System of creation of your personalized reports through OpenOffice.
  • Integration with Excel and Word

Total Flexibility

  • All the screens are customizable (seizure, lists, states, search...)
  • Multilingual and multi-company support
  • Management of rights and user's menu.
  • Direct access through Internet.
  • Process configuration and possible alerts.
  • Integrated request system.
  • Extensible via numerous optional modules
  • Personalized process


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Software School Management System (SMS)